Refund policy
REFUND & RETURN POLICY
Last Updated: September 8, 2026
This Refund & Return Policy applies to all purchases made from FM Negocios Digitais LLC through our online store.
- DIGITAL PRODUCTS
Due to the nature of digital products, all purchases are generally final once the product, download, access link, license, or digital content has been successfully delivered to the customer.
However, we understand that issues may occur, and we will review refund requests in accordance with the terms below and applicable law.
- REFUND ELIGIBILITY
A customer may be eligible for a refund in the following circumstances:
• The purchased product was not delivered due to a technical issue on our side.
• The customer received an incorrect or defective digital product.
• The customer was charged more than once for the same purchase due to a payment or processing error.
• The transaction was unauthorized or fraudulent, subject to verification.
• A refund is required under applicable law.
Refunds are generally not provided for changes of mind, failure to use the product, or failure to review the product description before making a purchase.
- REFUND REQUEST PERIOD
Refund requests must generally be submitted within 7 days of the original purchase date, unless a longer period is required by applicable law.
To request a refund, please contact us and provide:
• Your full name
• The email address used for the purchase
• Your order number
• The name of the product purchased
• A brief explanation of the reason for your refund request
- HOW TO REQUEST A REFUND
Customers may request a refund by contacting our customer support team using the contact information provided on our website.
We may request additional information to verify the purchase and determine whether the request qualifies under this policy.
Each refund request will be reviewed individually.
- APPROVED REFUNDS
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
After the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
- NON-REFUNDABLE PURCHASES
Unless otherwise required by applicable law, refunds generally will not be provided in the following circumstances:
• The customer changed their mind after purchasing the product.
• The customer did not download, access, or use the product after successful delivery.
• The customer did not read the product description, requirements, or other information provided before purchase.
• The refund request was submitted after the applicable refund period.
• The issue was caused by the customer's device, internet connection, software, or third-party services.
- DUPLICATE CHARGES
If you believe that you were charged more than once for the same purchase, please contact us as soon as possible.
After verification, duplicate charges may be refunded to the original payment method.
- UNAUTHORIZED TRANSACTIONS
If you believe that a transaction was made without your authorization, please contact us immediately.
We may request additional information to investigate and verify the transaction.
- CHARGEBACKS AND PAYMENT DISPUTES
We encourage customers to contact us before initiating a chargeback or payment dispute so that we can attempt to resolve the issue directly.
Nothing in this policy limits any rights or protections provided to consumers under applicable law.
- CONTACT INFORMATION
FM Negocios Digitais LLC
1209 Mountain Road Place Northeast
Albuquerque, NM 87110
United States
For refund requests or customer support inquiries, please contact us using the customer support email address provided on our website.
- POLICY CHANGES
FM Negocios Digitais LLC reserves the right to update or modify this Refund & Return Policy at any time.
Any changes will be posted on this page with an updated "Last Updated" date.
FM Negocios Digitais LLC
1209 Mountain Road Place Northeast
Albuquerque, NM 87110
United States
United States